| The RSL’s are responsible for some of the repairs, however, tenants are also responsible for some areas, paticulary the renewal of items that wear out as they are used, light bulbs are a good example. |
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| List of General RSL’s Responsibilities |
| Unblocking drains |
Emergency Lighting |
Extractor Fan repair |
| Gas service to CH system |
Elements for gas fire |
Annual Gas Check |
| Door Entry phone system |
Boundary fence repairs |
Security lighting |
| TV aerial |
Communal garden |
Fire detection system |
| Fire extinguishers maintenance |
Emergency lighting |
Installation of magnetic fire doors after handover |
| Tiles in kitchen & bathrooms |
Repairs to fitted kitchen including
hinges, and handles |
Service Contracts |
| Hoists |
External Decorations |
Communal areas decoration |
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| List of Tenant’s Responsibilities |
| Tap washers |
Renew shower curtain rail |
Dustbin supply |
| Chains & pulls to WC |
Renew sliding rail for shower |
Keys |
| Unblocking internal drains |
Light bulbs and fluorescent tubes |
Cleaning gutters |
| Descaling, baths, showers, shower heads, toilets |
Door knockers |
Fixed glass |
| Replace/repair toilet seats |
Doorbell |
Door and window furniture throughout |
| Cylinder jackets |
Clearing rubbish |
Locks |
| Renew shower curtain |
Tree pruning/pollarding |
Keep communal areas clean |
| Keep garden planted and tidy etc |
White goods, repair and replacement |
Pest Control |
| Clean and replace extractor filters for cooker |
Internal decorations |
Replacing fixed mirrors |
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| (The above is not exhaustive and there could be other responsibilities not mentioned.) |
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Repairs Criteria
Emergency Repair – are repairs to be carried out within 24hours. It is a repair which is likely to be a danger to health or life, or could immediately affect the safety of the building. E.g. Gas, Security and safety
Urgent Repairs – are repairs to be carried out within 5 working days, subject to reasonable access arrangements
Routine Repairs – are repairs to be carried out within 28 working days, e.g. plumbing, carpentry and general |
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Ways to report a repair
Report a repair online- tenants can report non emergency repairs online quickly and easily |
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Report a Repair Online
The below form is for routine and non-emergency repairs ONLY, and will be dealt with during normal working hours. You must supply a contact telephone number and/or email address. A postal address will also help to speed the processing of your enquiry. |
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| Reporting Repairs |
